Refund policy

RETURN & REFUND POLICY

At Figure 8 Body, we value our customers and strive to provide a clear, fair, and transparent shopping experience. Please review our return, cancellation, and refund procedures before placing an order.

1. RETURNS & ELIGIBILITY

We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.

To be eligible for a return:

  • Your Figure 8 Body products must be unopened, unused, and in their original sealed packaging.
  • All original packaging and included items must be returned.
  • Proof of purchase is required.
  • Return requests must be submitted within 14 days of confirmed delivery.
  • All returns are subject to inspection and final approval.
  • For health and safety reasons, opened or used supplements cannot be returned as standard change-of-mind returns.
  • Return requests can be submitted through our self-service return portal. Once your request has been reviewed and authorized, you will receive instructions regarding your return.
  • Customers are responsible for return shipping costs, unless otherwise required by law or authorized by Figure 8 Body.
  • Items sent back without an approved return request will not be accepted as standard returns.

For questions or assistance, contact figure8body.info@gmail.com.

2. ORDER CANCELLATIONS

    At Figure 8 Body, we prioritize prompt order processing and fulfillment to ensure customers receive their purchases as quickly as possible.

    Customers have a 1-hour (60-minute) cancellation window after placing an order, provided the order has not already been fulfilled or shipped.

    Once the 1-hour cancellation window has expired, orders are no longer eligible for cancellation. This applies even if the order has not yet been fulfilled or shipped.

    Orders that have already been fulfilled, shipped, or are in transit cannot be canceled and must follow our standard Return & Refund Policy.

    Please note: Submitting a cancellation request does not guarantee cancellation or authorize an immediate refund.

    For orders successfully canceled within the eligible cancellation window, any applicable refund will be issued to the original payment method. Please allow up to 10 business days for the funds to appear in your account, depending on your financial institution.

    3. CHANGE-OF-MIND RETURNS

    We understand that customers may change their minds after placing an order.

    • Figure 8 Body accepts eligible change-of-mind returns within 14 days of confirmed delivery, provided all return requirements are met.
    • Customers requesting a return because they no longer want the product must follow the standard return authorization, shipping, inspection, and refund procedures.
    • Changing your mind does not automatically cancel your order or initiate a refund.
    • A refund will only be considered once the returned products have been received, inspected, and approved.

    4. ORDERS ALREADY IN TRANSIT

    If you submit a return request while your package is still in transit, your order will continue to its scheduled delivery destination. Customers must wait until the package has been delivered before proceeding with return shipping.

    Once your package arrives:

    • Keep the products sealed. Do not open, use, or tamper with the products or their safety seals.
    • Confirm your return request. Use our self-service return portal or contact Figure 8 Body to confirm that you would like to proceed with the return.
    • Wait for return authorization. Our team will review your request and provide return shipping instructions if authorized.
    • Return the eligible products. Ship your unopened products according to the instructions provided.

    Submitting a return request while an order is in transit does not authorize an immediate refund.

    Refunds are subject to our standard return inspection and approval process.

    5. RETURN AUTHORIZATION & SHIPPING

    • All standard returns must be authorized by Figure 8 Body before products are shipped back.
    • Return requests can be submitted through our self-service return portal.
    • Once your request has been reviewed and authorized, return instructions will be provided.

    Please note:

    • Customers are responsible for return shipping costs for standard change-of-mind returns.
    • We recommend using a trackable shipping service.
    • Figure 8 Body is not responsible for return packages lost during shipping.
    • Products returned without prior authorization may be refused.
    • Return shipping costs are not refundable for standard change-of-mind returns, unless otherwise required by law.

    Approval to send a product back simply allows the return process to begin. Final refund eligibility is determined after the returned products have been received and inspected.

    6. RETURN INSPECTION & APPROVAL

    Once your returned package has been received, Figure 8 Body will complete an inspection within 24–48 hours of receipt. 

    During the inspection, we verify that:

    • Products are unopened and unused.
    • All original safety seals remain intact.
    • Products are in their original packaging.
    • All original items and included materials are present.
    • The return meets our eligibility requirements.

    Once the inspection is complete, you will be notified whether your return has been approved or denied. If your return does not meet our eligibility requirements, your refund may be denied. 

    Refunds are not initiated until the returned products have been received, inspected, and approved.

    7. REFUNDS & PROCESSING TIMES

    Once your return has been inspected and approved, Figure 8 Body will initiate your refund to the original payment method within 24–48 hours following approval. Please understand that submitting a return request does not automatically initiate a refund.

    Our refund process follows these steps:

    1. Your return request is submitted and reviewed.
    2. Your return is authorized, and shipping instructions are provided.
    3. Your returned products are received by Figure 8 Body.
    4. Your returned products are inspected within 24–48 hours of receipt.
    5. If approved, your refund is initiated within 24–48 hours following approval.
    6. Your financial institution processes the refund to your original payment method.

    Once your refund has been initiated, please allow up to 10 business days for the funds to appear in your account. Processing times may vary depending on your bank, credit card provider, or financial institution.

    IMPORTANT REFUND INFORMATION

    • Refunds are issued to the original payment method.
    • Refunds are not issued before return inspection and approval, except where required by law.
    • Refund requests cannot be expedited outside our standard processing procedures.
    • Figure 8 Body cannot accelerate bank or credit card processing times.
    • Your financial institution determines when refunded funds become available in your account.

    The 24–48-hour refund initiation period and the financial institution's processing period are separate timelines.If your refund has been initiated but has not appeared in your account after 10 business days, we recommend contacting your financial institution.If more than 15 business days have passed since your refund was approved, please contact us at figure8body.info@gmail.com for assistance.

    8. DAMAGES, DEFECTIVE PRODUCTS & ORDER ISSUES

    Please inspect your order as soon as it arrives. If your product is damaged, defective, or you received the incorrect item, contact us as soon as possible at figure8body.info@gmail.com. 

    When contacting us, please provide:

    • Your order number.
    • A description of the issue.
    • Photographs of the product and packaging, when available.

    Our team will review the issue and determine the appropriate resolution.

    Damaged, defective, and incorrect orders are reviewed separately from standard change-of-mind returns. Where Figure 8 Body is responsible for an incorrect or damaged shipment, an appropriate remedy will be provided in accordance with applicable law.

    9. NON-RETURNABLE ITEMS

    For health, hygiene, and product safety reasons, the following items are not eligible for standard change-of-mind returns:

    • Opened or used supplements.
    • Products with broken or removed safety seals.
    • Products showing signs of tampering.
    • Products damaged after delivery.
    • Products returned without their original packaging.
    • Products returned outside the eligible 14-day return window.

    Sale items and gift cards are non-returnable, except where required by applicable law.These restrictions do not limit any rights customers may have concerning damaged, defective, or incorrectly supplied products.

    10. EXCHANGES

    • Figure 8 Body does not offer direct exchanges.
    • If your unopened product meets our return eligibility requirements, you may submit a return request through our self-service return portal.
    • Once your return has been approved, you may place a new order for the product you would like.
    • New purchases are processed separately from any pending returns or refunds.

    11. RETURN & REFUND TIMELINE

    To help customers understand the process, please review the timeline below.

    • STEP 1: ORDER DELIVERY

    Your order is delivered, and your 14-day return request window begins.

    • STEP 2: RETURN REQUEST

    Submit your request through our self-service return portal within 14 days of confirmed delivery. Requests submitted before delivery will follow our in-transit return procedures.

    • STEP 3: RETURN AUTHORIZATION

    Our team reviews your request and provides shipping instructions for eligible returns.

    • STEP 4: RETURN SHIPPING

    Ship your eligible, unopened products back to Figure 8 Body using the instructions provided. Customers are responsible for standard return shipping costs.

    • STEP 5: PRODUCT INSPECTION

    Once your returned package arrives, our team will inspect the products within 24–48 hours of receipt.

    • STEP 6: REFUND APPROVAL & INITIATION

    If your return is approved following inspection, your refund will be initiated to your original payment method within 24–48 hours of approval.

    • STEP 7: BANK PROCESSING

    After your refund has been initiated, please allow up to 10 business days for your financial institution to process and post the funds to your account.

    Please note: Figure 8 Body cannot control or expedite the time required for your bank or credit card provider to make refunded funds available.

    CONTACT US

    For questions regarding cancellations, returns, refunds, or order issues, please contact:

    Figure 8 Body Customer Support

    Email: figure8body.info@gmail.com

    Thank you for shopping with Figure 8 Body. We appreciate your business and your understanding of our return and refund procedures.

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